This policy covers safety, consent, likeness, privacy and rights concerns about content on ECJOY, including official character assets, AI outputs and avatar images submitted through an available authorized upload feature. It applies regardless of whether a community feature exists. A person seeking removal of intimate or likeness-related content need not create an account or make a purchase.
Where available, users may upload an image for an account-owned avatar, including a private-character avatar. That display upload does not authorize Studio use: images and videos are generated only from internal fictional character references that ECJOY controls, not user uploads or user-selected reference images, videos or voice recordings. The avatar feature does not authorize NCII, real-person sexualization or impersonation. Anyone who believes content on ECJOY depicts them or resembles a real person can use the review and removal process below.
5.1 Reasons for removal
We may remove or restrict content that:
- resembles or depicts a real person without authorization, especially in an intimate, sexual, defamatory, deceptive, or exploitative context;
- is a nonconsensual intimate image, digitally altered intimate image, or AI-generated sexual deepfake;
- exposes personal data, private communications, or confidential information;
- infringes copyright, trademark, publicity, privacy, or other rights;
- violates the Blocked Content Policy, Community Guidelines, or law; or
- creates a credible safety, fraud, impersonation, or harassment risk.
5.2 How to submit a standard request
Use the existing support-ticket function, an available content report control, or [email protected]. Provide a content URL or ID, character/account identifier if known, the reason, your authority to report and a contact method. A URL or identifier is preferred to a copy of sensitive material. We may seek only additional information reasonably needed to assess the request; valid legal requests will not be delayed by unnecessary identity checks.
5.3 Nonconsensual intimate imagery (NCII) and TAKE IT DOWN Act requests
To request removal of intimate images or videos shared without consent, including AI-generated or digitally altered depictions, email [email protected] with the subject “NCII removal request”. No ECJOY account or payment is required. Include:
- your physical or electronic signature (typing your full name is enough);
- enough information to locate the content, such as a URL, character name or content ID;
- a brief statement that you believe in good faith that the depiction is of you (or of the person you are authorized to act for), and that it was published without consent; and
- a way to contact you.
The depicted individual or an authorized representative may submit a request. Do not attach intimate images, identity documents, or unnecessary sensitive details.
ECJOY removes qualifying content as soon as possible and no later than 48 hours after receiving a valid request, and makes reasonable efforts to locate and remove known identical copies within that same period. We apply this 48-hour process to every valid NCII request, whether or not the US TAKE IT DOWN Act applies to the content in question. The ordinary two-business-day support target does not extend this deadline. We send you a request reference and tell you the outcome, or the reason if we do not remove the content.
5.4 Review, preservation, and notice
Urgent child-safety and NCII matters receive priority. Other reports are reviewed and resolved within seven business days. Content confirmed to be illegal is removed immediately. We may temporarily restrict content during review. We may preserve a secure copy and associated logs for evidence, repeat-abuse prevention, legal claims, or reporting even after public removal.
When appropriate and lawful, we will notify the affected account and provide a reason. Notice may be delayed or withheld to protect a victim, preserve an investigation, or comply with law.
5.5 Appeals
You may seek review of an eligible removal decision within 14 days through the existing support ticket or [email protected], explaining the suspected error with non-sensitive supporting evidence. This internal review window does not shorten statutory claims or the DMCA counter-notice process. An appeal does not delay urgent child-safety or qualifying NCII removal, and does not itself authorize republication.
5.6 False requests
Do not knowingly submit a false, fraudulent, or abusive removal request. We may reject such requests, restrict accounts, and preserve evidence. This does not prevent good-faith reports that later prove mistaken.
5.7 Specialized routes
Copyright claims should use the DMCA Policy. Privacy-right requests should use the Privacy Notice. Immediate danger should be reported to local emergency services. Contact: [email protected].