ECJOY FAQ

ECJOY is an NSFW platform for fictional adult AI companions, character profiles, chat and roleplay. It is operated by Tamim International Trading Limited.

No. ECJOY character replies are generated by AI. Their personalities, feelings and stories are fictional. AI can make mistakes and should not be relied on for professional advice.

ECJOY is for adults aged 18 or older who meet any higher minimum age required where they are. Where applicable law requires additional age checks, you must complete the required checks before accessing restricted features. Use ECJOY only where adult AI companionship services are lawful for you. Features, content, and payment methods may be unavailable or limited by region, applicable law, or payment-channel capability. Availability is not guaranteed worldwide.

ECJOY is for adults aged 18 or older who meet any higher minimum age required where they are. Where applicable law requires additional age checks, you must complete the required checks before accessing restricted features. Use ECJOY only where adult AI companionship services are lawful for you. Features, content, and payment methods may be unavailable or limited by region, applicable law, or payment-channel capability. Availability is not guaranteed worldwide.

Preset character images are AI-generated and provided through ECJOY's internal character library.

Character profile information is free to view. Signed-in free accounts can swipe without a card-count limit and view non-adult images without limits. Free AI replies and non-adult full videos have lifetime allowances. ECJOY also offers optional paid features. Check the in-app offer and your account for the price and available benefits before purchasing.

See all ECJOY prices · How the free messages work

1 period (30 days) costs US$14.99 once; 3 periods (90 days) costs US$29.99 once; 12 periods (360 days) costs US$99.99 once. The first eligible 30-day purchase costs US$9.99 once; later 30-day purchases cost US$14.99 once. Account eligibility is confirmed at checkout. No automatic renewal. 90 days (US$29.99 once) compares to about US$9.99 per 30 days and 360 days (US$99.99 once) compares to about US$8.33 per 30 days. Those figures are comparisons only, not monthly charges. Coin packs start at US$9.99. Adult images cost 20 Coins each and adult videos cost 80 Coins each. These prices are fixed. All prices are in US dollars and may change.

See all ECJOY prices

A registered account can receive up to 5 free successful AI replies per character and 15 in total across all characters. These are lifetime limits, not daily allowances. Previous successful replies count; changing characters, devices, clearing a conversation or deleting a character does not reset them. A successful regeneration consumes one of these replies; a failed regeneration does not. Non-members may regenerate each reply once. Once these free replies are used, you are prompted to buy or upgrade a membership.

Adult images cost 20 Coins each and adult videos cost 80 Coins each, including adult Feed videos. Members and nonmembers pay the same price. While unlocked content remains available to your account, you can revisit it, subject to our Terms and any account or availability limits. Non-adult images are free and unlimited for signed-in users. Nonmembers share 3 non-adult full videos per account for life across Feed and galleries, each watched once. Watching another video after the allowance is used, or replaying any previously watched free video, requires membership. Members can watch and replay non-adult videos without limits. Covers and short previews do not consume this allowance.

Terms

Free replies and membership reply allowances do not spend Coins. Each successful billable reply or regeneration consumes one reply while allowance remains. After the active new membership's reply allowance is used, each additional successful billable reply or regeneration costs 5 Coins after your confirmation. Failed, refused, undelivered or cancelled replies or regenerations consume no allowance or Coins. Insufficient Coins means no charge; after topping up, return to the original operation and confirm again. Buying Coins alone does not grant membership access. New membership, Coins and gift purchases are one-time payments and do not automatically renew. Checkout shows the full price and fixed term before you confirm. A monthly equivalent is a comparison price, not a monthly charge. Historical order prices, paid entitlements and consent records remain unchanged. Coins also unlock adult images and videos and gifts shown in the app. Check the specific offer before purchasing.

1 period (30 days) costs US$14.99 once; 3 periods (90 days) costs US$29.99 once; 12 periods (360 days) costs US$99.99 once. The first eligible 30-day purchase costs US$9.99 once; later 30-day purchases cost US$14.99 once. Account eligibility is confirmed at checkout. No automatic renewal. Each active 30-day period includes 500 successful billable AI replies and 300 bonus Coins. Unused replies reset at each period boundary; credited Coins do not expire. Later periods' benefits are not issued in advance. New membership, Coins and gift purchases are one-time payments and do not automatically renew. Checkout shows the full price and fixed term before you confirm. A monthly equivalent is a comparison price, not a monthly charge. Historical order prices, paid entitlements and consent records remain unchanged. Free replies and membership reply allowances do not spend Coins. Each successful billable reply or regeneration consumes one reply while allowance remains. After the active new membership's reply allowance is used, each additional successful billable reply or regeneration costs 5 Coins after your confirmation. Failed, refused, undelivered or cancelled replies or regenerations consume no allowance or Coins. Insufficient Coins means no charge; after topping up, return to the original operation and confirm again. Buying Coins alone does not grant membership access. Logged-in adults can use free chat within their remaining free allowance. Members can view non-adult images and videos without limits, including video replays. Adult images and videos still use Coins at the same prices for members and nonmembers. Active members can create private companions. Creating uses no Coins.

See all ECJOY prices

No. New membership, Coins and gift purchases are one-time payments and do not automatically renew. Checkout shows the full price and fixed term before you confirm. A monthly equivalent is a comparison price, not a monthly charge. Historical order prices, paid entitlements and consent records remain unchanged.

New memberships do not automatically renew. For an earlier automatically renewing subscription, go to Me > Membership and choose Turn off auto-renew before the next renewal. Only a confirmed cancellation stops future charges. Existing paid periods and their recorded entitlements remain available under their original purchase rules. Cancellation is not a refund or account deletion.

Your chats and character memory are not deleted because a membership ends. You need remaining free replies or an active eligible membership to continue chatting. Coins alone do not grant membership access.

Each account gets 3 different non-adult videos for life, shared across Feed and galleries. Each can be watched once. Members can watch and replay non-adult videos without limits.

Videos play only when tapped. Regular videos play with sound; character cover videos play muted. Gift celebration animations are the exception and may autoplay.

After payment is verified, a new membership starts when earlier paid membership periods have ended. A repeat purchase queues behind existing paid access; it does not forfeit remaining time or replies. Each 30-day period receives its own 500 replies and 300 Coins only when that period begins. Using the reply allowance does not end the membership or activate the queue early. Legacy orders keep their recorded terms and rights.

While your new one-time membership is active, you may confirm 5 Coins for each additional successful billable reply after the 500-reply period allowance is used. Failed, refused, undelivered or cancelled replies or regenerations consume no allowance or Coins. Insufficient Coins means no charge; top up, return and confirm again. The next 30-day period resets the reply allowance. A queued purchase does not start early because the allowance is used.

Digital goods are non-refundable once delivered. We do not accept refund requests for a change of mind or unused goods. Your statutory rights are unaffected. For a charge without delivery or a duplicate charge, submit a support ticket. After technical verification, we will provide the missing benefits or issue a partial refund as appropriate. For inability to use a purchase because of a platform fault, submit a support ticket for manual review. We do not issue refunds in other circumstances.

Ask support about your order

No. Submitting a ticket alone does not approve a refund or freeze benefits. Once the server accepts an eligible request into refund processing, the corresponding order's membership benefits or Coins are frozen to prevent further use. Unrelated orders are not canceled. A confirmed refund removes the related benefits. A confirmed failure releases the freeze on benefits that are still valid, without extending their original term. An unknown result stays under review; it is not a completed refund. Two business days is the first human support reply target, not a refund arrival deadline.

Digital goods are non-refundable once delivered. We do not accept refund requests for a change of mind or unused goods. Your statutory rights are unaffected. For a charge without delivery or a duplicate charge, submit a support ticket. After technical verification, we will provide the missing benefits or issue a partial refund as appropriate. For inability to use a purchase because of a platform fault, submit a support ticket for manual review. We do not issue refunds in other circumstances.

New cryptocurrency orders have no payment-method discount. Card, MoneyGo and cryptocurrency, when shown at checkout, are each a one-time payment. Cryptocurrency has no special discount. Use the currency, network and exact quote shown for your order. Crypto purchases are one-time and never renew. Digital goods are non-refundable once delivered. We do not accept refund requests for a change of mind or unused goods. Your statutory rights are unaffected. For a charge without delivery or a duplicate charge, submit a support ticket. After technical verification, we will provide the missing benefits or issue a partial refund as appropriate. For inability to use a purchase because of a platform fault, submit a support ticket for manual review. We do not issue refunds in other circumstances.

The inviter can be a free account. After an eligible referred friend first buys a qualifying membership, the inviter receives 100 Coins and the friend receives 50 Coins. Each reward is held for 24 hours after issue and cannot be spent before maturity; financial or fraud review may delay release. Rewards do not expire. Registration alone earns nothing. Each real friend qualifies once, with no limit on qualifying friends. Ordinary refunds cancel the related invitation rewards. Buying again after a refund does not earn a second reward. Verified fraud, duplicate-credit corrections and payment disputes follow their separate rules, without taking unrelated purchased Coins or creating a cash debt. Ordinary rewards do not stack with cash affiliate attribution.

No. Ordinary friend invitations award Coins under the invitation rules, while a separately approved affiliate Offer governs cash commissions. The two do not stack. Buying Coins alone earns no friend reward; a later first qualifying membership purchase can still qualify for the ordinary invitation reward. For affiliate CPS, an earlier Coins purchase excludes the later membership from first-purchase CPS. Later membership purchases, membership switches and refunding then buying again do not create a second first-purchase reward.

Ordinary refunds cancel the related invitation rewards. Each real friend qualifies once, and buying again after a refund does not earn another reward. Contact support if you need help with a reward record. Any permitted recovery is limited to the related reward and safely reversible rights; ECJOY does not take unrelated purchased Coins or create a cash debt.

Purchased Coins, package bonus Coins, membership-period bonus Coins and valid invitation reward Coins do not expire. They cannot be transferred, withdrawn or exchanged for cash. Refunds of purchased Coins, duplicate credits or substantiated fraud can require reversal of the related Coins. Any reversal is tied to the affected transaction or reward, not unrelated balances.

Read a character's fictional background and occupation, then choose a setting that interests you. The public introductions are a selection from the in-app library, not a ranking of the most popular characters.

Browse AI character introductions

Use the Open in ECJOY link on the character introduction. It opens that character's in-app profile. Complete the account and age checks shown in the app, then use the available chat option. Check any displayed charge or benefit before confirming a paid action.

See how ECJOY works

Yes. Adults with an active membership can create a private companion in the app: choose an official appearance or, where available, upload an avatar, give her a name and a one-line idea, and start chatting. Creating uses no Coins. Private companions are not listed on public pages.

How to create your own AI girlfriend · See membership pricing

Where the avatar-upload feature is available, you may upload a JPEG, PNG, WebP or GIF image of up to 5 MiB for your account-owned private character avatar, or select an available official appearance. Avatar uploads are display images, not Studio references. Studio uses only internal approved character references and does not accept user-uploaded or user-selected reference images, video or voice assets. Generation availability depends on account eligibility and the modes available in the app. Avatar uploads must respect rights, consent and the prohibitions on minors, real-person sexualization and NCII.

ECJOY Studio supports NSFW AI image and video generation with fictional adult characters. Availability depends on account eligibility, character references and the conditions shown in the app, including actual service availability; check the available modes in the app. Chatting or creating a private companion does not automatically generate images or videos. Studio does not accept uploaded or user-selected reference images.

Studio availability · Image generation guide · Video generation guide

ECJOY runs in your web browser. You can add it to your phone's home screen as a web app (PWA) from your browser's share or menu options. No separate app download is needed.

See how ECJOY works

The available characters and their published introductions can change. Check the directory or the in-app library for current options. If you need help with an existing conversation or purchase, include the character name and relevant reference in a support ticket.

View the current character directory · Get help with an existing account or order

Use the in-app Help Center support form. Include the order reference, purchase date, issue and requested remedy. Support can review the specific order and applicable policy. Do not send passwords, full card details, payment private keys or one-time codes.

Read the billing support instructions

Benefits are issued only after ECJOY verifies payment on the server and confirms the order. A return page, screenshot or pending authorization does not by itself confirm payment. Check the order status in your account. If payment was taken but benefits are missing, keep the order reference and contact support before paying again.

Get help with a pending payment

Send a request through the same Help Center support form and identify the account concerned. The team may need to verify that you control the account. If you cannot sign in or use the form, contact [email protected].

Read the privacy request instructions

Use ECJOY's in-app Help Center to send a support ticket. Our support team aims to send its first human reply within two business days. This is a response target, not a promise that a refund or payment will be completed in that time. If you cannot use the form, contact [email protected].

All prices are in US dollars and include applicable taxes. Your bank or card issuer may charge currency conversion or foreign transaction fees.

Each active 30-day period of a new one-time membership includes 500 successful billable AI replies and 300 bonus Coins. The 1-, 3- and 12-period offers last 30, 90 and 360 days. Later benefits are not issued in advance. Unused replies reset at each period boundary; credited Coins do not expire. Legacy memberships keep their recorded entitlements.

New one-time membership purchases are charged once for the selected term and do not renew automatically. To continue, choose and confirm another purchase. A per-month equivalent is a comparison price, not a recurring monthly charge. An earlier automatically renewing subscription keeps its existing renewal settings until you turn off auto-renew in Me > Membership. Only a confirmed cancellation stops its future renewal charges.

Use only the cryptocurrency, network, exact amount and payment address offered for your specific order at checkout. Availability depends on the currently connected payment provider and supported wallet. Where a wallet payment is available, review the network and payment details in your wallet before confirming. A wallet connection is not a payment confirmation. You pay any blockchain network fee displayed by your wallet or payment provider.

Send the cryptocurrency, network, exact amount and address shown at checkout. Underpayment: You must send the exact quoted amount. An underpayment is not a matching success for the original order. We do not deliver a cheaper package, and we do not convert underpayments into account balance, difference Coins, or other credit, except where required by applicable law. Overpayment: Amounts that do not exactly match the quote are not converted into account balance, difference Coins, or other credit, except where required by applicable law. If we later receive and verify a valid payment success notice that matches the original order, we deliver the original order entitlement once under the payment-completion rule below; excess is not separately credited. An expired quote, a cancelled order, or a local pending or failed status does not necessarily prevent later delivery of the original order entitlement if we receive and verify a valid payment success notice that matches the original order. We do not promise that every failed, expired, or cancelled payment will be recovered. We do not reactivate orders that have already been refunded or charged back. After ECJOY receives and verifies a valid payment success notice from our payment partner that matches the original order, we deliver that order’s Coins or membership entitlement once only. Delivery of Coins or membership may wait until that notice is verified. This description reflects verification of the payment partner’s success notice; it is not a guarantee that every on-chain mismatch is independently detected by ECJOY. If you send the wrong cryptocurrency, network, or address, the funds may be unrecoverable and the original order is not delivered. Erroneous payments are not converted into account balance, difference Coins, or a cheaper package, except where required by applicable law. Nothing here limits rights or remedies that applicable law does not allow to be limited, or our handling of verified platform errors.

Digital goods are non-refundable once delivered. We do not accept refund requests for a change of mind or unused goods. Your statutory rights are unaffected. For a charge without delivery or a duplicate charge, submit a support ticket. After technical verification, we will provide the missing benefits or issue a partial refund as appropriate. For inability to use a purchase because of a platform fault, submit a support ticket for manual review. We do not issue refunds in other circumstances.

No. We only accept cryptocurrency as a way to pay. We don’t sell, exchange or hold crypto for you.

ECJOY is for adults aged 18 or older who meet any higher minimum age required where they are. Where applicable law requires additional age checks, you must complete the required checks before accessing restricted features. Use ECJOY only where adult AI companionship services are lawful for you. Features, content, and payment methods may be unavailable or limited by region, applicable law, or payment-channel capability. Availability is not guaranteed worldwide.

ECJOY is for adults only. After you sign up or sign in, and before we show you any other content, you confirm that you’re 18 or older. Without signing in, you can only swipe ordinary clothed character covers inside the product. Public character introduction pages can show official characters' names, ordinary clothed covers and non-adult introductions. See our Age Verification page for details.

After you sign up or sign in, choose “I’m 18 or older” on the age confirmation screen. This screen records your 18+ self-declaration. Without signing in, you can only swipe ordinary clothed character covers inside the product. Public character introduction pages can show official characters' names, ordinary clothed covers and non-adult introductions. ECJOY may ask for additional age verification or a repeat check based on applicable law, your location, and risk signals. Where a rule requires a check, you must pass it before restricted features. If you refuse, cannot finish, or fail, ECJOY may limit that access. The method and the data handling are whatever the verification screen and the Privacy Notice say at the time. Most users are checked once per account.

Most users are checked once per account. Your confirmation is linked to your account, so you usually do not confirm again on another device. ECJOY may ask for a repeat check based on applicable law, your location, and risk signals.

ECJOY is not a crisis service. Contact a crisis service directly: US/Canada: call or text 988 · New Zealand: call or text 1737. If you’re in immediate danger, contact local emergency services. See our Safety & Crisis Protocol.

While your new one-time membership is active, each additional successful billable AI reply after its 500-reply period allowance is used costs 5 Coins after your confirmation. Failed, refused or undelivered replies do not consume Coins or allowance. Legacy memberships keep their recorded entitlements. Insufficient Coins means no charge; after topping up, return to the original operation and confirm again.

A successful regeneration uses one available free or membership reply, or 5 Coins after your confirmation when the active new one-time membership's reply allowance is used. Failed or cancelled regenerations do not consume an allowance or Coins. A request is counted or charged at most once.