ECJOY help

Open ECJOY's in-app Help Center and choose Contact us. Describe what happened and provide the relevant reference, such as an order number, message reference or character name. Keep the ticket reference returned after submission. Our team aims to send its first human reply within two business days; resolution and payment processing can take longer.

Include the order reference, purchase date, issue and requested remedy. Do not include your password, full card number, card security code, payment private key or one-time verification code. Support will review the order and applicable policy.

Use the same support form to request access to or deletion of your personal data. Explain what you are requesting and which account it concerns. The team may need to verify that you control the account before providing data or taking action.

Use the support form to identify the character, content or conversation involved and explain the concern. Include the available reference and approximate time. Do not send unnecessary sensitive personal information.

You can contact the support team at [email protected] when you cannot sign in or access the support form.