These Terms of Service (“Terms”) form a binding agreement between you and Tamim International Trading Limited, a Hong Kong private company limited by shares with registration number 80857308 and registered address at Room 106, 2/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong (“ECJOY.AI,” “ECJOY,” “we,” “us,” or “our”). They govern your access to ecjoy.ai, related applications, and all ECJOY content, products, and services (collectively, the “Service”).
By accessing the Service, creating an account, or purchasing anything, you agree to these Terms and the policies listed on our Legal Information page (ecjoy.ai/legal/), including the Privacy Notice, Age Verification page, Safety & Crisis Protocol, Underage Policy, Blocked Content Policy and Community Guidelines. If you do not agree, do not access or use the Service. If local law does not permit you to use an adult-oriented AI service, you must not use it.
1.1 What ECJOY provides
ECJOY is an adult entertainment service. You must be at least 18 and meet any higher minimum age required where you are. Where applicable law requires additional age checks for adult content services, you must complete the required checks before accessing restricted features. You may use the Service only where doing so is lawful for you. Features, content, and payment methods may be unavailable or limited by region, applicable law, or payment-channel capability. These Terms do not publish a list of served countries, and availability anywhere is not guaranteed.
ECJOY is an adult entertainment service built around fictional AI characters. Available features include private conversations, official character profiles, text-based private character creation, Feed videos, and image or video unlocks. Memberships provide fixed-term access, periodic reply allowances and the Coins specified in the purchased offer; Coins provide designated Service features. Availability is subject to adult eligibility, regional access, published product terms and safety controls. The Service is for entertainment only. We do not guarantee that every generation matches your personal taste. We do not promise that a specific character, voice, model, or memory behavior stays unchanged forever. Generating a result that is imperfect is not the same as failing to deliver the core service. We still have a duty to deliver core chat and content you have already unlocked.
Private character creation is not subject to a character-count limit. Official presets are separate from your private characters. Private characters are account-specific and are not a public creator marketplace. Where the avatar-upload feature is available, you may upload a JPEG, PNG, WebP or GIF image of up to 5 MiB for your account-owned private character avatar, or choose an available official appearance. Uploaded avatars are display images, not reference inputs for image or video generation. Studio does not accept user-uploaded or user-selected reference images, video or voice assets; generation uses only internal character reference assets that ECJOY controls on its servers. Studio generation is not available for customer purchase until the relevant validation and release approval are complete; a preview, displayed price or membership does not grant access to an unreleased generation feature.
1.2 AI and fiction disclosure
All ECJOY characters are artificial, fictional personas. They are not real people and do not possess consciousness, feelings, intentions, legal agency, or the ability to form a relationship, keep a promise, meet in person, transfer money, or act outside the Service. Dialogue, affection, memory, jealousy, conflict, continuity, and story outcomes are simulated for entertainment. A character’s apparent memory may be incomplete, reset, summarized, or changed by technical or safety controls.
AI outputs can be inaccurate, inconsistent, repetitive, offensive, unexpected, or similar to content generated for others. They may not be original or suitable for a particular purpose. ECJOY does not provide medical, psychological, or therapeutic services. Do not rely on an AI character for medical, mental-health, legal, financial, emergency, or other professional advice. ECJOY does not offer characters as licensed professionals, and a story role is not a real professional service. ECJOY is not liable for harm you cause by acting on AI output, including mental or physical harm and suicidal acts. ECJOY does not promise to prevent suicide or to detect every crisis. If you are in immediate danger or crisis, contact local emergency services or a crisis line listed in our Safety & Crisis Protocol.
Commercial offers, premium choices, locked media, credit requirements, and membership messages are decisions of the ECJOY platform, even when they appear within a story or conversation. A fictional character’s own statement about a refund, gift, compensation, or real-world action is not, by itself, an authorized platform confirmation. They are not requests or needs of a conscious person. ECJOY will not intentionally condition simulated affection, safety, or continued existence on payment, and will not represent that a character will suffer harm, be abandoned, or lose a real relationship if you do not purchase. Purchase is always optional.
1.3 Eligibility and adult access
You must be at least 18 years old and at least the age of legal majority where you access the Service. You must also be legally capable of entering this agreement. The Service is not intended for minors. Companion chatbots may not be suitable for minors.
You confirm that you are 18 or older. ECJOY may ask for additional age verification or a repeat check based on applicable law, your location, and risk signals. Where a rule requires a check, you must pass it before using the restricted features. If you refuse, cannot finish, or fail that check, ECJOY may limit that access. The method and the data handling are whatever the verification screen and the Privacy Notice say at the time. Most users are checked once per account. We may limit access if we believe an account is used by a minor. See the Underage Policy.
Everyone must confirm that they are 18 or older before accessing adult content or chat. Details are on our Age Verification page. You must not use a VPN, proxy or other means to misrepresent your location, to access the Service from a region where it is not available, or to avoid an age check, and you must not help anyone else do so.
1.4 Accounts and security
Most features require an account created with an email address, password, or supported third-party sign-in provider. You must use your own credentials and keep account information accurate. Your account is personal, non-transferable, and may not be sold, rented, shared, or used for another person.
You are responsible for activity under your account and for maintaining the confidentiality of credentials. Notify [email protected] promptly if you suspect unauthorized access. We may require reauthentication, reset credentials, or temporarily restrict activity to protect the account or Service.
1.5 Acceptable use
You must comply with the Community Guidelines and Blocked Content Policy. You may not:
- use the Service for unlawful, fraudulent, exploitative, deceptive, or harmful activity;
- seek, create, upload, publish, or distribute content involving sexualized minors, age-ambiguous persons in sexual contexts, child sexual abuse material, or grooming;
- create or share nonconsensual intimate imagery, sexual deepfakes of real people, or content that violates another person’s privacy, publicity, consent, or likeness rights;
- threaten, harass, stalk, dox, impersonate, exploit, or defraud another person;
- interfere with safety filters, age controls, location checks, rate limits, access controls, or other security measures;
- scrape, crawl, copy at scale, reverse engineer, decompile, benchmark for competitive model development, or use automated systems except through an authorized interface;
- use ECJOY outputs, private datasets, official characters, or platform content to train, fine-tune, distill, evaluate, or improve another AI or machine-learning system without written permission;
- introduce malware, overload infrastructure, gain unauthorized access, or test vulnerabilities without written authorization; or
- resell access, operate a service bureau, commercially exploit official content, or use the Service outside the license granted below.
1.6 Official characters and ECJOY intellectual property
ECJOY and its licensors own the Service and all pre-existing or official elements, including software, designs, names, logos, official characters, character appearances, voices, lore, relationship arcs, world settings, prompts, story frameworks, and platform-produced media (“ECJOY Materials”).
Subject to these Terms, ECJOY grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and enjoy the Service and ECJOY Materials for lawful, non-commercial entertainment. No ownership is transferred. You may not register, claim, license, sell, merchandise, or commercially exploit an official character or confusingly similar identity without written permission.
1.7 User Content and derivative stories
“User Content” means text, prompts, messages, private character descriptions, story choices, avatar images submitted through an available authorized avatar-upload feature, and other submissions made through an available, authorized Service feature. It does not authorize an upload or publishing feature that ECJOY has not enabled. You retain any rights you have in your original contributions. You do not acquire rights in ECJOY Materials merely because your contribution incorporates or references them.
ECJOY grants you a limited, revocable, non-exclusive, non-transferable, non-commercial license to create and publish authorized derivative stories around official characters only through the features and sharing settings ECJOY provides. This license does not authorize merchandise, paid distribution, model training, a competing character service, or use that suggests sponsorship by ECJOY. It ends when the relevant content, feature, account, or permission is removed, subject to reasonable wind-down and archival needs.
For private User Content, you grant ECJOY a worldwide, non-exclusive license to host, process, reproduce, transmit, adapt and display it as reasonably needed to provide, secure, and moderate the Service consistent with the Privacy Notice. Private chats and private characters are not licensed for public promotion merely because you use the Service. This license does not itself authorize generative-model training or third-party advertising with private content.
For User Content you publish to a community surface, if one is offered, you grant ECJOY and its contracted providers a worldwide, non-exclusive, royalty-free, sublicensable license to host, reproduce, format, moderate, translate, distribute, publicly display, and make technical or editorial adaptations reasonably needed to operate, secure, improve, and promote that public surface. ECJOY may display reasonable previews and attribution inside or outside the Service to direct people to the public content. Broader use in paid advertising, creator campaigns, or off-platform promotional productions requires your separate permission or your voluntary submission to a program whose terms clearly authorize that use.
Private character creation does not publish the character or its conversations to other users. If a separate sharing or collaboration feature is offered, its permissions will be presented before you choose to share. These Terms do not silently enable sharing, remixing or creator monetization.
As between you and ECJOY, and subject to ECJOY Materials, third-party rights, and applicable law, you may use eligible AI outputs made for you for the personal, non-commercial purposes allowed by these Terms. Outputs may not qualify for copyright protection, may resemble outputs for others, and are not guaranteed to be exclusive. No clause assigns ECJOY’s official character, world, model, prompt, voice, or platform rights to you.
You represent that you have the rights and permissions needed for your User Content and that it does not disclose confidential information without authority or violate another person’s rights. Do not submit another person’s private information, identity or likeness for sexual impersonation. Permission to upload an avatar does not authorize real-person sexualization, NCII or use of an uploaded or user-selected image as a Studio generation reference. Claiming ownership or consent does not create an exception to those prohibitions.
1.8 Content moderation and enforcement
We may use automated systems and human review to prevent, detect, and address prohibited content or conduct. Private conversations are not public. Staff may look at a chat only for safety, support, or when the law requires it, as described in the Privacy Notice.
We may refuse a prompt, alter an output, label or age-restrict content, reduce distribution, remove content, preserve evidence, restrict features, suspend or terminate accounts, reverse benefits obtained through abuse, or report conduct to authorities when appropriate. We are not required to host any User Content. Moderation systems are imperfect, and failure to act in one case does not waive our right to act later.
1.9 Paid services, memberships, credits, and unlocks
Before purchase, checkout displays the applicable published product or valid quote, the final amount payable in US dollars, the fixed term, reply and Coins allowances, material restrictions and refund conditions. All prices are in US dollars and include applicable taxes. Your bank or card issuer may charge currency conversion or foreign transaction fees. A monthly equivalent is a comparison price, not a monthly charge: the full amount shown at payment is charged once for the selected term. The confirmed transaction snapshot controls that purchase; a later default price or Catalog change does not reprice an existing order or owned entitlement. Checkout requires an affirmative purchase action separate from ordinary chat. Selecting the payment button accepts the displayed purchase and linked Terms and refund policy. Merely opening a payment page, connecting a wallet, or submitting a transaction does not establish successful payment.
All new membership, Coins and gift purchases are one-time purchases. We do not create automatic-renewal billing for these purchases. To extend membership, you must make and confirm another purchase. Earlier order prices, paid entitlements and recorded consent are not rewritten by this change. The Terms version and transaction snapshot applicable to each historical order are retained.
Only payment methods currently available for your order are offered at checkout. Availability depends on the payment provider, merchant activation, your device, region and applicable law. A logo, design preview or connected wallet is not a promise that a method is available. Third-party providers process payments; the applicable provider and any additional required terms are identified during the payment flow. We do not receive or store your full card number or card security code. Using a payment provider does not remove ECJOY's responsibilities or your rights under applicable law.
Purchase prompts and locked-content notices must be reasonably identifiable as platform offers, including when shown in narrative context. A character’s statement, affection, conflict, countdown, or story event does not itself authorize a charge. We will not intentionally use a false emergency, threatened self-harm, simulated suffering, or threatened loss of affection or exclusivity to pressure a purchase. Users can decline an offer and continue using any free functionality then available.
New membership offers have one membership level and are sold for 1, 3 or 12 consecutive 30-day periods, lasting 30, 90 or 360 days. An eligible account's first 30-day purchase costs US$9.99; subsequent 30-day purchases cost the regular price of US$14.99. The 90-day and 360-day total one-time prices are US$29.99 and US$99.99 respectively. Account eligibility and the final amount are confirmed at checkout. References to a month in these offers mean a 30-day membership period; the 12-period offer is 360 days, not a calendar year. There are no free trials that convert into paid plans. An active membership is required to create a new private character. Creating a character does not spend Coins. This creation requirement does not add a membership requirement to editing or deleting existing private characters or change their ordinary chat allowances.
Each active 30-day period provides 500 successful billable AI chat replies and 300 bonus Coins. Benefits begin when the paid membership period activates, after payment is verified and any earlier queued membership has ended. Later periods' benefits are not issued in advance. Reply allowances reset at each 30-day boundary and unused replies do not carry forward. The 300 bonus Coins are credited once for each period that has begun. Credited Coins do not expire, including after membership ends; ordinary expiry or cancellation does not reclaim already credited Coins. Refunds, payment disputes and fraud handling remain subject to the existing source-specific rules below, without taking unrelated purchased Coins.
While the membership is active, successful billable replies use the current reply allowance first. After that allowance is used, each additional successful billable reply costs 5 Coins only after your confirmation of that Coins charge. A failed reply does not consume an allowance or Coins; any temporary reservation is released. If available Coins are insufficient, the paid reply is not generated or charged. Topping up returns you to the original operation for a fresh confirmation and does not automatically spend Coins. Exhausting the reply allowance does not end the membership early. These overage terms apply only while this membership is active and do not change any free access separately available.
A repeat purchase of the new membership queues behind the current paid membership rather than forfeiting its remaining term. Each order keeps its own term, benefits and refund eligibility. Existing legacy membership purchases and queued orders retain their recorded entitlements and applicable purchase rules; this change does not reduce their already purchased rights.
Coins and Bonus Coins credited with a purchased package, membership-period bonus Coins, and qualifying invitation rewards do not expire. They are contractual rights to designated Service features, cannot be transferred or redeemed for cash, and are not a bank balance. Coins are spent from eligible source lots in issue order. Membership access and reply allowances have their own fixed periods. Existing Coins packages remain as displayed in the catalog; membership does not make all Coins-priced features free.
Purchase history and membership status are available in the account area. Report payment or access problems through the in-app support ticket feature. If we materially discontinue a specifically purchased entitlement before its disclosed term ends, remedies required by applicable law remain available.
1.9.1 Payment-method pricing
- New orders receive no cryptocurrency-specific discount. USDT and USDC payments use the order price and exact cryptocurrency quote shown at checkout.
- The final amount and any supported offer are fixed in the order snapshot. A price or promotion change applies to later orders and does not reprice an existing confirmed order.
- Blockchain network fees, and any bank or issuer conversion or foreign-transaction fees, are separate from the product price and may be charged by the relevant provider.
1.9.2 Paying with cryptocurrency
- Crypto payments are processed by the third-party payment partner identified for your order. We do not sell, buy, exchange, hold or store crypto for you, and nothing on our Service is investment advice or an invitation to acquire any cryptoasset.
- Checkout provides a fixed quote for the supported cryptocurrency and network selected for your order, with no cryptocurrency-specific discount. Send the exact quoted amount before the quote expires. Blockchain network (gas) fees are paid by you, are displayed by your wallet or payment provider, and are not part of the product price.
- Where checkout offers Pay with wallet, your wallet opens with the amount and payment address filled in for you to confirm. On other listed networks, checkout shows the exact amount and payment address to send.
- You must pay using the cryptocurrency, network, exact amount and address displayed at checkout.
- Underpayment: You must send the exact quoted amount. An underpayment is not a matching success for the original order. We do not deliver a cheaper package, and we do not convert underpayments into account balance, difference Coins, or other credit, except where required by applicable law.
- Overpayment: Amounts that do not exactly match the quote are not converted into account balance, difference Coins, or other credit, except where required by applicable law. If we later receive and verify a valid payment success notice that matches the original order, we deliver the original order entitlement once under the payment-completion rule below; excess is not separately credited.
- An expired quote, a cancelled order, or a local pending or failed status does not necessarily prevent later delivery of the original order entitlement if we receive and verify a valid payment success notice that matches the original order. We do not promise that every failed, expired, or cancelled payment will be recovered. We do not reactivate orders that have already been refunded or charged back. There is no 24-hour manual shortfall workaround.
- If you send the wrong cryptocurrency, network, or address, the funds may be unrecoverable and the original order is not delivered. Erroneous payments are not converted into account balance, difference Coins, or a cheaper package, except where required by applicable law. Nothing here limits rights or remedies that applicable law does not allow to be limited, or our handling of verified platform errors.
- After ECJOY receives and verifies a valid payment success notice from our payment partner that matches the original order, we deliver that order’s Coins or membership entitlement once only. Delivery of Coins or membership may wait until that notice is verified. This description reflects verification of the payment partner’s success notice; it is not a guarantee that every on-chain mismatch is independently detected by ECJOY.
- Cryptocurrency purchases are one-time payments. Memberships paid in cryptocurrency do not renew automatically; you will need to purchase again to continue.
- We and our payment partner may screen wallet addresses and transactions for sanctions, fraud and financial-crime risk, and may delay, reject, freeze, return or report a payment where required by law or where we reasonably suspect misuse. You must not pay with crypto from a sanctioned person or place or from unlawful sources.
- Using crypto may have tax consequences for you. You are responsible for your own taxes.
1.10 Refunds and chargebacks
1.10.1 Scope and non-waivable rights
This section covers prepaid fixed-term memberships, Coins top-ups and authorized image and video unlocks. Any generation provisions apply only if that feature is later approved for sale; they do not open Studio purchases. Payment confirmations and transaction, usage and entitlement records establish eligibility, subject to correction of errors. Mandatory consumer rights prevail over verified exceptional refund conditions. New memberships, Coins and gifts are one-time purchases and do not automatically renew.
1.10.2 Information shown before payment
Before payment, checkout identifies the seller, the final tax-inclusive cash amount in US dollars, credited Coins and Bonus Coins, the fixed membership term and periodic reply and Coins allowances where applicable, and material refund conditions. Coins do not expire. New memberships, Coins and gifts are one-time purchases. A character message, story choice or countdown cannot authorize payment.
1.10.3 Refund policy
Digital goods are non-refundable once delivered. We do not accept refund requests for a change of mind or unused goods. Your statutory rights are unaffected. For a charge without delivery or a duplicate charge, submit a support ticket. After technical verification, we will provide the missing benefits or issue a partial refund as appropriate. For inability to use a purchase because of a platform fault, submit a support ticket for manual review. We do not issue refunds in other circumstances.
Submitting a ticket does not approve a refund. Once a verified exception enters refund processing, the affected order benefits are frozen to prevent further consumption. Unrelated purchased balances are not deducted.
1.10.4 Failed or duplicate Coins charges
An unsuccessful or duplicate chargeable media action must not leave an extra Coins charge. An existing unlock that fails to deliver its entitlement is corrected or its Coins returned to the original eligible source. If generation is later approved for sale, its valid quote and delivery rules will govern any reservation, successful charge and release on confirmed failure. An unresolved provider result requires reconciliation before a retry or return to avoid duplicate delivery or credit. Studio generation remains unavailable for customer purchase.
A change of mind or dislike of a successfully delivered, accurately described result does not make a used Coins lot eligible for a cash refund. Charges without delivery and duplicate charges are handled through a support ticket under section 1.10.3; platform faults require manual review through a support ticket. A new purchase requires separate confirmation; opening or retrying an existing owned item must not charge again.
1.10.5 Image and video unlocks
An image or video unlock is charged once when its entitlement is successfully created. Rewatching a valid owned entitlement does not create a second charge. Delivery failures or duplicate Coins charges return the incorrectly charged Coins to their original source or correct the entitlement, without creating an automatic cash-refund entitlement. A source already recovered through a cash refund cannot be credited again.
If a platform fault prevents use of a specifically paid entitlement, submit a support ticket for manual review under section 1.10.3. This does not promise perpetual availability or an automatic refund for a temporary outage.
1.10.6 Chat, gameplay, voice, and metered services
Logged-in users who have confirmed they are 18 or older can use adult chat without a membership, within the available free allowance. Adult chat uses the same free or membership reply rules, and the adult declaration remains required. Free chat is limited to five successful replies per character and fifteen per account for the account's lifetime, including successful historical replies; no guest allowance is added. For a new one-time membership, each active 30-day period provides 500 successful billable replies. After that allowance is used, a successful billable reply costs 5 Coins only while that membership remains active. An ordinary reply or successful regeneration is counted or charged at most once per request. Failed, refused or undelivered replies and failed or cancelled regenerations do not consume a reply allowance or Coins; temporary reservations are released. Non-members may regenerate each reply once within their available free allowance. Members may regenerate while their applicable reply allowance remains, or under an active new one-time membership with sufficient Coins for the disclosed overage charge. Legacy memberships keep their recorded reply entitlements. The same request is not counted or charged twice.
Paid text-to-speech is not available at launch. Existing audio or story entitlements remain readable, but new paid audio and story offers are unavailable. Adult image and video unlocks use the fixed Coin prices described below. Non-adult media is not charged per item. Studio generation remains unavailable for customer purchase. Deleting a conversation or private character does not reset lifetime free-chat usage.
Adult images cost 20 Coins each and adult videos cost 80 Coins each, including adult Feed videos. Members and nonmembers pay the same price. Unlocked items can be replayed at any time. Non-adult images are free and unlimited for signed-in users. Nonmembers share 3 non-adult full videos per account for life across Feed and galleries, each watched once. Watching another video after the allowance is used, or replaying any previously watched free video, requires membership. Members can watch and replay non-adult videos without limits. Covers and short previews do not consume this allowance.
1.10.7 Duplicate and incorrect charges
Report a duplicate charge, incorrect cash amount or incorrect Coins debit through a support ticket for technical verification or manual review under section 1.10.3. Users should report suspected unauthorized access promptly so ECJOY can secure the account and investigate. ECJOY may request proportionate verification of account control and transaction details, but will not request a full payment-card number, account password, or unnecessary intimate content. Reporting to ECJOY is optional and does not replace or restrict any right to contact the payment provider, card issuer, or law enforcement.
1.10.8 Purchased Coins, Bonus Coins, vouchers, and benefit reversal
Purchased Coins, package Bonus Coins, membership-period bonus Coins and ordinary invitation rewards never expire. Coins are tracked by source lot and spent in first-in, first-out order. Package Bonus Coins belong to the same recharge source as purchased Coins; membership-period bonus Coins remain linked to the membership order that granted them. Refunds and payment disputes affect only that order's recoverable benefits under the rules below, not unrelated purchased balances. Coins cannot be transferred, cashed out or converted into affiliate cash earnings. No Coins are awarded merely for registration.
Cash refunds recover only the affected order’s recoverable benefits. Ordinary invitation rewards are 100 Coins for the inviter and 50 Coins for the friend after the friend’s first qualifying membership purchase. The inviter need not be a member. Each reward is held for 24 hours after issue and cannot be spent before maturity; pending financial review can delay release. There is no limit on the number of qualifying friends, but each real friend qualifies only once. Refunds and opened payment disputes cancel the related rewards. Recovery is limited to those reward lots and safely revocable benefits; unrelated purchased Coins are not deducted and no cash debt or negative wallet is created. Benefits already delivered may not be reversible.
Self-invitation, duplicate identities, controlled account groups, stolen payment methods, fabricated transactions and coordinated refund or dispute cycling do not qualify for invitation rewards. Attribution to an ordinary invitation, direct affiliate or external network is mutually exclusive. ECJOY may review relevant account, payment and traffic evidence, withhold immature rewards and recover only the affected source rewards and safely revocable related entitlements. Shared networks alone need not establish abuse. Users may challenge an error through the existing support ticket; genuine unrelated purchases remain protected.
1.10.9 How to request a refund
Contact us through the in-app support ticket feature and include the order number, issue description and relevant payment evidence. Never send passwords, full card details or wallet private keys. Support coordinates technical verification or manual review under section 1.10.3 before approving missing benefits or a partial refund.
ECJOY targets a first human reply within two business days. This is not a refund-completion or bank-posting deadline. Refund status remains processing while the provider outcome is unknown; no second refund is sent merely because confirmation is delayed. The provider determines when returned funds arrive.
1.10.10 Cryptocurrency payments
- Digital goods are non-refundable once delivered. We do not accept refund requests for a change of mind or unused goods. Your statutory rights are unaffected. For a charge without delivery or a duplicate charge, submit a support ticket. After technical verification, we will provide the missing benefits or issue a partial refund as appropriate. For inability to use a purchase because of a platform fault, submit a support ticket for manual review. We do not issue refunds in other circumstances.
- Erroneous cryptocurrency payments and delivery of the original order follow section 1.9.2. Erroneous payments are not converted into account balance, difference Coins, or a cheaper package, except where required by applicable law.
- Any partial cryptocurrency refund approved under section 1.10.3 is processed manually. Support confirms the amount, asset, network, destination and applicable fees. No fixed exchange rate is promised.
- We do not refund in cash or by card for orders paid in cryptocurrency.
- Nothing in this policy limits any rights you have under the consumer laws of your country that cannot be excluded.
- Before sending an exceptional cryptocurrency refund, we manually verify the original transaction, network, currency and your control of the destination wallet. We do not automatically send refunds to the address the payment came from. Unknown transfer results must be reconciled before any retry.
1.10.11 Third-party payment channels
Only payment channels presented by ECJOY at checkout are supported. A provider’s confirmation determines payment and refund status; a redirect, screenshot or submitted ticket is not proof of returned funds. Where an identified third-party billing provider controls a transaction, its process may be necessary, without removing ECJOY’s applicable legal responsibilities.
Approved exceptional refunds use the original transaction currency and supported payment channel and do not include notional promotional value.
1.10.12 Chargebacks and payment disputes
A user retains lawful billing-dispute and chargeback rights. An opened dispute immediately terminates membership and content entitlements associated with that payment and revokes the related recoverable invitation rewards by source. This is not merely a freeze pending the outcome. A later dispute closure does not automatically reinstate terminated benefits. Recovery does not deduct unrelated purchased Coins, affect independent orders or create a negative customer wallet or cash debt. Open disputes are recorded separately from confirmed refunds or chargeback losses; opening a dispute does not mean funds have been returned. Mandatory consumer rights and legally required remedies remain unaffected.
If a payment is reversed, ECJOY may reverse related affiliate commission and promotional value. Proven fraud, repeated double recovery, use of benefits after a full reversal, or materially false information may lead to proportionate account restrictions. An account will not be terminated solely because a user made one good-faith refund request or exercised a lawful chargeback right.
1.10.13 Decisions, partial remedies, and appeal
The decision identifies the transaction, outcome and reason. Users may reply through the existing support ticket with relevant new evidence. ECJOY retains the applicable offer snapshot, payment events, source lots, usage, support records and refund or dispute references under the applicable retention policy. An appeal does not create a change-of-mind or unused-goods refund right; mandatory legal remedies remain available.
1.10.14 No waiver
Nothing in this policy excludes, shortens, or conditions any non-waivable consumer right.
1.10.15 Virtual gifts
Virtual gifts are bought with Coins and are non-refundable once sent. If a system error prevents delivery, submit a support ticket; after manual verification we return the Coins charged for that gift to their original source. There is no automatic gift-refund promise. Members and non-members may send gifts without a relationship-stage requirement. Gifts appear only in chat, and the character’s thank-you message does not consume your chat allowance.
1.11 Feedback
If you submit suggestions or product feedback, you grant ECJOY a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. Do not send feedback you consider confidential. This right covers the suggestion itself, not private chats, personal information, or third-party material sent with it.
1.12 Third-party services
The Service uses third-party infrastructure and payment partners, and may link to independent services. An independent provider’s own terms and privacy notice may apply to its service. ECJOY remains responsible for its own obligations; third-party involvement does not remove mandatory consumer or data-protection duties.
1.13 Service changes and availability
Features, characters and models may change or be discontinued, subject to notice and legally required remedies for material changes to paid benefits. A private character becoming inactive or releasing a creation slot is distinct from deleting its chats, memories, drafts or purchased media. Membership status alone does not authorize automatic deletion of conversations or memories. We do not promise indefinite storage or a character’s unchanging personality; applicable retention criteria and deletion rights are in the Privacy Notice.
1.14 Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” ECJOY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT. ECJOY DOES NOT WARRANT THAT OUTPUTS ARE FACTUALLY CORRECT, UNIQUE, UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR YOUR EXPECTATIONS. These disclaimers do not remove our duty to deliver core chat and content you have already unlocked. An imperfect generation is not a failure to deliver that core service. This does not treat non-delivery, a defective file, or a material misdescription as a merely imperfect generation.
Some jurisdictions do not allow certain disclaimers, so portions of this section may not apply to you. Nothing in this section limits any guarantee or right that you have under consumer law and that cannot be excluded, including under the New Zealand Consumer Guarantees Act 1993 or other consumer protection laws that apply to you.
1.15 Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECJOY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM THE SERVICE OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECJOY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF USD 100 OR THE AMOUNT YOU PAID ECJOY DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
This limitation does not exclude or limit liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under non-excludable consumer guarantees.
1.16 Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless ECJOY and its affiliates from third-party claims, damages, losses, and reasonable costs arising from your unlawful use, User Content, infringement of rights, or material breach of these Terms. This obligation does not apply to the extent a claim results from ECJOY’s own unlawful conduct, and it does not apply to consumers where local law does not permit it.
1.17 Suspension and termination
You may stop using the Service and may request account deletion through ECJOY’s in-app Help Center or [email protected]. Stopping on your own is not treated as a ban, and it does not by itself forfeit every payment.
If you abuse the Service, commit fraud, submit illegal or violating content, or create a safety risk, we may limit features, suspend the account, and delete the violating content. Virtual services already consumed are not refunded. This case does not mean that any account limit forfeits all payments.
If we change a feature on our own initiative, unused membership time and unused Coins follow the refund rules already stated in these Terms. This does not create a new refund rule.
If we cannot keep delivering the Service, unused membership time and unused Coins follow those same existing refund rules. This case is separate from an abuse suspension, and it does not mean that any ban forfeits all payments.
Upon termination, your license ends and you must stop using the Service. Provisions that by nature should survive will survive, including ownership, licenses already granted for public User Content, payment obligations, disclaimers, liability limits, indemnity, dispute terms, and record preservation.
1.18 Governing law and disputes
The laws of the Hong Kong Special Administrative Region govern these Terms, excluding conflict-of-law rules, except that mandatory protections in the consumer’s jurisdiction remain available. The courts of Hong Kong have non-exclusive jurisdiction; a consumer may use a court or small-claims forum where mandatory law permits.
The parties should first send written notice of a dispute and try in good faith to resolve it for 30 days. Notices to ECJOY may be sent to [email protected] or Room 106, 2/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong. This process does not delay urgent relief, statutory deadlines, regulator complaints, payment disputes or any non-waivable right to bring a claim.
These Terms do not impose mandatory arbitration or a class-action waiver. No disclaimer, liability cap, indemnity or account action overrides rights or liabilities that cannot lawfully be excluded.
1.19 Changes to these Terms
We may update these Terms. We will post the revised version and update the effective date. If a change materially reduces your rights or increases your obligations, we will provide additional notice when required. Continued use after the effective date constitutes acceptance where permitted by law. Changes do not affect orders already paid for, except where a change is required by law. Previous Terms versions are retained for orders governed by them. A historical one-time order is not retroactively converted into a subscription.
1.20 General terms and contact
These Terms and incorporated policies are the entire agreement about the Service. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, financing, merger, sale, or transfer of the Service, provided that your rights under these Terms are not reduced as a result.
Questions and legal notices: [email protected]. Operator: Tamim International Trading Limited (Hong Kong company registration no. 80857308), Room 106, 2/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong.