This page provides safety information and crisis resources for users of ECJOY, operated by Tamim International Trading Limited. ECJOY characters are fictional AI characters for entertainment, not professional help or emergency services. ECJOY does not provide medical, psychological, or therapeutic services. ECJOY is not liable for harm you cause by acting on AI output, including mental or physical harm and suicidal acts. ECJOY does not promise to prevent suicide or to detect every crisis. Nothing on this page excludes or limits any right or liability that applicable law does not allow to be excluded or limited. See Terms §§1.15 and 1.18.
If you are in immediate danger, contact your local emergency services now: 911 in the United States and Canada, 111 in New Zealand.
12.1 Emergency help
ECJOY is not a crisis service. If you are in immediate danger, contact local emergency services. If you are thinking about suicide or self-harm, contact a crisis service directly using the resources below.
12.2 Crisis support lines
These services are free, confidential and available 24 hours a day, except Lifeline Aotearoa, which operates during the hours shown below:
| Where you are | Service | How to reach it |
|---|---|---|
| United States | 988 Suicide & Crisis Lifeline | Call or text 988, or chat at 988lifeline.org |
| Canada | 9-8-8: Suicide Crisis Helpline | Call or text 988 |
| New Zealand | 1737, Need to talk? | Call or text 1737 |
| New Zealand | Lifeline Aotearoa | Call 0800 543 354 (7:00 am to midnight, daily, New Zealand local time) |
If your country is not listed, contact your local emergency services or a local crisis line.
ECJOY is not a crisis service and cannot contact emergency services for you.
12.3 No pressure to stay or pay
Characters are not designed to make you feel guilty for leaving or to pressure you into buying anything. Purchase prompts are platform offers, not a character’s needs, and a character’s emotions, countdowns or story events cannot authorize a payment. You can close a chat or delete your account at any time.
12.4 Adults only
ECJOY is for adults only. Companion chatbots may not be suitable for minors. If you believe a minor is using ECJOY, or you have any other safety concern, contact [email protected]. You do not need an account to report.
12.5 Review
We review this protocol at least once a year and whenever the law or our Service changes in a way that affects it.