This Disclaimer is a short notice from Tamim International Trading Limited (“ECJOY,” “we,” “us,” or “our”) for ecjoy.ai and the ECJOY service. It states the points below. It does not replace the Terms of Service, the Privacy Notice, or the refund rules in the Terms of Service. Those documents are the full rules. If you need the detail, read them.
1. Entertainment only
The Service is for entertainment only. It is not a medical, psychological, or therapeutic service.
We do not guarantee that a generation matches your personal taste. We do not promise that a specific character, voice, model, or memory behavior stays unchanged forever.
An imperfect generation is not a failure to deliver the core service. This does not treat non-delivery, a defective file, or a material misdescription as a merely imperfect generation. Our duty to deliver core chat and content you have already unlocked stays.
2. Harm from acting on AI output
ECJOY is not liable for harm you cause by acting on AI output, including mental or physical harm and suicidal acts. Nothing on this page excludes or limits any right or liability that applicable law does not allow to be excluded or limited. See Terms §§1.15 and 1.18.
3. Crisis
ECJOY does not promise to prevent suicide or to detect every crisis. ECJOY is not a crisis service. If you are in immediate danger or crisis, contact local emergency services, or a crisis line already listed in our Safety & Crisis Protocol at /legal/safety-crisis-protocol/. Use that page for the resources. This Disclaimer does not add any other hotline.
4. Private chats
Your chats are private. We do not sell them and we do not use them for advertising. To generate a reply, the content passes through our servers and the model provider. Staff may look at a chat only for safety, support, or when the law requires it.
5. Where the Service is offered
You may use ECJOY only if you are an adult (18+, or any higher age required where you are) and adult AI companionship services are lawful where you are. Features and payment methods may be unavailable or limited by region, applicable law, or channel capability. Availability is not guaranteed worldwide.
6. Age
You confirm that you are 18 or older. Most users are checked once per account.
ECJOY may ask for additional age verification or a repeat check based on applicable law, your location, and risk signals. If you refuse, cannot finish, or fail that check, ECJOY may limit that access.
7. Three separate cases
These are three separate cases. None of them means that a ban forfeits all payments.
1. Abuse, fraud, illegal or violating content, or a safety risk. ECJOY may limit features, suspend access, and delete violating content. Virtual services you have already consumed are not refunded.
2. A feature change that the platform starts. Unused membership time and unused Coins follow the refund rules already in the Terms of Service.
3. The platform cannot keep delivering the Service. The same existing refund rules apply. This case is separate from a suspension for abuse.
8. Virtual goods, Coins, and membership
New membership, Coins and gift purchases are one-time payments with no automatic renewal. The Terms of Service and the order shown before payment state the price, membership periods, reply allowances, Coins, and refund rules. Connecting a wallet, receiving a transaction hash or returning from a payment provider does not by itself confirm payment. Benefits are delivered after ECJOY verifies the payment result. Third-party payment processing does not exclude any responsibility or consumer right that applicable law does not allow to be excluded.
9. Where the full rules are
- Terms of Service, including purchases, Coins, membership, and refunds: /legal/terms-of-service/
- Privacy Notice: /legal/privacy-notice/
- Safety & Crisis Protocol, for the crisis resources already published: /legal/safety-crisis-protocol/